Rollate Privacy Policy — Your Information, Our Responsibility

1. What Information Do We Collect?

Rollate collects two types of information: what you provide directly, and what is generated automatically as you use the site.

What you provide directly:

• Name, date of birth, and mobile number (collected at registration)
• Payment method details (bKash / Nagad / Rocket number)
• A copy of your National ID or passport for identity verification (where applicable)
• Details of messages and complaints submitted to support

Automatically collected:

• IP address and device type (mobile / tablet / PC)
• Browser name and version
• Log of pages visited and time spent on each
• Game session history and betting records
• Cookie and local storage data

2. How Is Collected Information Used?

Your data is used solely to operate rollate's services. We never use your information to serve unrelated ads or sell it to third parties.

3. Where and How Long Is Information Stored?

Rollate's servers are housed in secure data centers. All data is stored in encrypted form. Information is retained for as long as your account is active. Even after account closure, certain data may need to be kept for a defined period to meet legal obligations.

4. Who Do We Share Your Information With?

Rollate never sells your personal information. However, limited data may be shared with trusted partners where necessary to operate our services.

• Payment Providers: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• KYC Verification Service: Information may be shared with regulatory authorities for identity verification purposes as required.
• Legal Authorities: rollate is required to provide information in response to lawful requests from courts or government authorities under Bangladesh law.
• Technology Partners: Cloud and hosting providers used to operate the site are bound by strict confidentiality agreements.

5. Cookie Policy

Rollate uses cookies to enhance your experience on the site. Cookies are small text files stored in your browser. They are used to remember your login state, save your preferences, and analyze service performance.

You can disable optional cookies from your browser settings, though some site features may not work properly as a result.

6. Payment Data Protection

Rollate takes every precaution to protect your payment information. When you transact via bKash, Nagad, or Rocket, your PIN or password never reaches rollate's servers — it is processed directly through the payment gateway.

• All payment data is stored with AES-256 encryption.
• Mobile banking numbers are retained solely for transaction verification purposes.
• Withdrawals are sent only to the registered mobile number on your account.
• Suspicious transactions are automatically flagged and reviewed.

7. Your Data Rights

Rollate believes you should have full control over your own information. The rights listed below are yours, and you can exercise them at any time through our support team.

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate information.
• Right to Erasure: After account closure, you may request deletion of any data that falls outside our legal retention obligations.
• Right to Restrict Processing: You may request that the use of certain information be restricted.
• File a Complaint: If you have a complaint about data protection, contact rollate support directly.

8. Security Measures

Rollate protects your data with multiple layers of security. Beyond technical safeguards, every member of our team is trained to handle your information with strict confidentiality.

• All traffic is served over HTTPS.
• Sensitive information in the database is stored in hashed or encrypted form.
• Regular penetration testing and vulnerability scans are conducted.
• Server access is restricted to authorized personnel only.
• Data backups are regularly stored at a separate secure location.
• In the event of a security breach, affected members will be notified within 72 hours.

9. Information About Minors

Rollate strictly does not serve anyone under 18. We never intentionally collect information from minors. Age verification is mandatory at registration, and ID may be requested if there is any doubt.

If a parent or guardian believes their minor child has registered on rollate, please contact rollate support immediately. The account will be closed without delay and all associated data will be deleted.

10. Policy Updates

Rollate may update this Privacy Policy when needed. Any changes will be published on this page with a revised date. For significant changes, members will be notified when they log in to the site.

Continued use of rollate after any changes will be considered acceptance of the updated policy. We recommend checking this page from time to time.